Prepay/Advance Pay Terms

Part I: Prepay/Advance Pay Service Cellular Service Terms and Conditions

Northwest Missouri Cellular (NWMC) provides Prepay/Advance Pay cellular service on the terms and
conditions specified herein and at rates, and charges established from time to time. These terms of
service are subject to change. Any changes to the terms and conditions of service are effective when we
publish them on our website. If you activated your cellular services before the effective date of these
terms and conditions, these terms and conditions replace and supersede any previous terms and
conditions. The terms and conditions included with your wireless device may not be the most current
version. For the most current version of the terms and conditions, please visit our website at or call customer service toll free at 1-800-331-6341. Every use of the term “you” or
“your” in this agreement includes you individually, as well as any company or other entity on whose
behalf you are acting in, regarding services provided by NWMC.

ACCEPTANCE – You agree to the then current terms and conditions of service when you do any of the
following: (1) Sign an agreement with us on paper or electronically; (2) tell us orally or electronically
that you accept; (3) activate service or attempt to use our services (including without limitation,
attempting to place a call on the NWMC network, or off the network when roaming, including “911” or
similar calls); (4) pay for the services (5) open any package or start any program that says you are
accepting the agreement when doing so; and (6) use your service after making any change or addition in
your prepaid plan, or change or addition of equipment.

AVAILABILITY OF LIMITED SERVICE – Service is generally available to cellular mobile radio units (also
referred to as cellular telephones or wireless devices) equipped for this service and when within the
range of cell sites located in the service area. Even within the service area of a cell site, many factors
and affect the availability and quality of your service including network capacity, your device, terrain,
buildings, foliage, and weather. Service is furnished for use by you or your authorized user. A telephone
number may not appear in more than one mobile radio unit. Orders including those which involve the
start, change or discontinuance of service will be accepted by NWMC only from you or your authorized
user. If you port a number to NWMC, NWMC may not be able to provide some services right away, such
as 911 location services.

SERVICE NUMBER – You have no property right in the service number. NWMC reserves the right to
assign, designate, or change such number when in its sole judgment, such assignment, designation or
change is reasonably necessary in the conduct of its business. NWMC will give you prior notice of any
such number change. You may not (1) modify the number we program into any phone or other
equipment; (2) transfer or duplicate the number to any phone or other equipment other than that
authorized by us or as expressly allowed by the rules and regulations of the Federal Communications
Commission regarding number portability; or (3) transfer the number to any other individual or entity
without our permission. If federal law requires, you will be allowed to have your wireless service
number moved to another provider (ported). Only current active numbers may be ported. In order to
be eligible to port a wireless service number, you must have your new service provider request that your
then current number be ported on your behalf prior to terminating your service. Porting of a wireless
service number doesn’t relieve you of any obligations remaining or otherwise owed under this
agreement. Numbers that have been deactivated are not currently active and cannot be ported.

SERVICE AGREEMENT – You have agreed to have NWMC provide you with Prepay/Advance Pay service.
The agreement begins with the first day your service is activated. Upon payment received,
prepay/advance pay service will extend for the designated service period. Other terms and conditions
contained herein shall continue until terminated by either party.

RATES, CHARGES, AND PAYMENT – You are responsible to pay NWMC for all prepay/advance pay
charges assessed in advance for your wireless service. You may also have to pay a non-refundable
activation fee to begin service, reconnect service, or activate additional devices. Taxes and regulatory
fees are built into the prepay/advance pay plans, but this is subject to change.

You accept responsibility for outgoing and incoming calls and messages to and from your wireless
device. NWMC reserves the right to increase any and all rates or features, make changes to your
prepaid/advance pay plan or features upon thirty (30) days notice to you. Notice will be sent via call or
text message. NWMC reserves the right to discontinue offering certain plans and features and to
change available plans. You hereby authorize NWMC to periodically review your account information
for the purposes of evaluating NWMC’s offerings to you.

PAYMENT TERMS – Payment is due in full for prepay/advance pay services along with any equipment
charges, at start of service with NWMC. You must pay by each renewal date all charges for services
provided to keep the device active. Payment is required in the form of cash, money order or
debit/credit card. Checks are not accepted on prepay/advance pay services. If service is not renewed
by due date, service will be disconnected. You have 30 days to pay to reactivate the service number,
before it is reassigned.

TERMINATION OF SERVICE – You may terminate service by notifying NWMC. NWMC may terminate
your service for non-payment of any amount due NWMC for any other service, repair, or equipment
furnished in connection with your wireless device or upon violation of any of the conditions of this
agreement, including violation of NWMC’s Acceptable Use Policy, and/or fraud.

NWMC does require that you maintain a physical address within Atchison, Gentry, Holt, Nodaway, or
Worth counties in order to continue service. NWMC reserves the right at any time, and for any reason
including excessive usage outside NWMC local coverage area, to discontinue service provided, or change
your plan and features with 30 days notice to you. Service may also be refused or discontinued without
notice in the event that (1) service is used in such a manner that will adversely affect NWMC service to
others, is in violation of NWMC’s Acceptable Use Policy, available at, or is otherwise
in violation of any Federal Communication Commission Rule or Regulation or state, federal or local laws;
(2) services are not available from the network provider or its successor.

UNLIMITED VOICE SERVICES – Unlimited voice services are provided solely for live dialog between two
individuals. Unlimited voice services may not be used for conference calling, call forwarding, monitoring
services, data transmissions, transmission of broadcasts, transmission of recorded material, or other
connections which do not consist of uninterrupted live dialog between two individuals. If we find that
you are using unlimited voice service offering for other than live dialog between two individuals, we may
at our option terminate your service. We will provide you with notice that we intend to take any of the
above actions.

WIRELESS DEVICES - NWMC is not responsible for the installation, operation, quality of transmission, or
maintenance of your wireless device. If you re equipment is stolen, you are responsible for the service
until the theft is reported to NWMC and evidence of the theft is provided to NWMC (i.e. police report)),
directly by calling the customer service number at 1-800-331-6341.

You understand that in the event of nonpayment of renewal charges, your service may be suspended
and the cellular radio system may be reprogrammed to refuse service to the equipment. We may also
change software or programming over the air without notice and without your prior consent. This might
affect data stored on your wireless device or the way you have programmed it. Your wireless device
may contain software that prevents it from being used with any other company’s wireless service, even
if you leave us. Your wireless device may not be compatible with another wireless carrier’s network and
may not be capable of accessing all service or features offered by NWMC or another wireless carrier.
PRIVACY – NWMC may collect personal information about you. NWMC also may gather some
information through our relationship with you, such as information about the quantity, technical
configuration, type, destination and amount of your use of our telecommunication services. You can
find out how we use, share and protect the information we collect about you in the NWMC Privacy
Policy, available at

interrupted, including dropped calls, delayed or otherwise limited due to: (1) transmission limitations
caused by atmospheric and other conditions; (2) the availability of radio frequency channels; (3) system
capacity limitations (4) coordination with adjacent cellular companies; (5) equipment modifications,
upgrades, relocations, failures, repairs and/or similar activities; and (6) negligence of NWMC. NWMC
therefore assumes no duty to provide uninterrupted service to you or your authorized user. NWMC
makes no representations or warranties express or implied including, to the extent permitted by
applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your
service or wireless device. NWMC shall have no liability and no credits shall be given for any of the
above referenced conditions arising out of interruptions, delays or failures in transmission as well as: (1)
your negligent or willful act; (2) the failure of equipment or service not provided through NWMC
facilities; or (3) the failure of services not provided to NWMC; or (4) acts of God, fire, riots, Government
authorities or other causes beyond the control of NWMC.

You agree that the liability of NWMC, if any, for delays and failure in transmission of service (service
problems) to you, whether caused by the negligence of NWMC or otherwise, is hereby limited to the
allowance of a credit in the form of an adjustment for no more than the charges billed by NWMC to you
for the service for the period during which the service problem occurred, except that no credit shall be
given for a service problem of less than 24 hours duration. No credits shall be given for dropped calls.
NWMC has the right to require that credits be applied for upon written request and to deny any request
for credit for an alleged service problem where the evidence of such problem is inconclusive, or the
request is otherwise unwarranted or insufficient.

Except as provided above, you hereby agree that NWMC shall not be liable for, and shall be held
harmless by you from and against and you agree to indemnify NWMC for any and all claims and
damages, of every kind, including damages to your vehicle, personal injury and specifically special or
consequential damages arising out of the use of any service and/or equipment provided under this
agreement, as well as any damages arising out of or attributed, directly or indirectly, to service problems
or use of the service and/or equipment by you and any third party. You understand that, for an
additional fee, handsfree equipment is available from NWMC and numerous sources. This service
enables you to use your wireless device without holding the receiver, thereby allowing you to use both
hands while operating your motor vehicle.

GOVERNING LAW – This agreement shall be governed by the laws of the State of Missouri.

LONG DISTANCE INDEMNIFICATION – Long distance service is designated by NWMC’s preferred carrier.
Designation of another carrier by you may result in you incurring toll charges, though the
prepay/advance pay service is nationwide. NWMC will not be responsible for any charges incurred by
you with another long distance carrier or any other charges.

ELECTRONIC AGREEMENTS – NWMC will retain all agreements in electronic format only. You
understand that if requesting a copy of your agreement, it will be provided in electronic format.


The following additional provisions apply to the sales of wireless equipment.
LIMITED WARRANTY – NWMC is the owner of the equipment free from all liens and encumbrances
other than any purchase money security interest retained by NWMC’s supplier.
Except as provided in any applicable effective manufacturer’s warranty, or as otherwise provided in this
paragraph, NWMC makes no warranties of any kind, statutory, express or implied, to you or any other
purchaser or lessee of the equipment, without limiting the foregoing, NWMC specifically makes no
warranty that the equipment sold hereunder is fit for any particular purpose. You also agree that the
liability of NWMC for any breach of the implied warranty of merchantability shall be limited to the repair
or replacement of any defective part of the equipment sold hereunder, you hereby waive all other
warranties, guarantees, conditions, or liabilities, express or implied, arising by law or otherwise including
without limitation, consequential, special, or incidental damages, whether or not occasioned by
NWMC’s negligence and including without limitation, liability for any loss or damage resulting from the
interruption or failure in the operation of any equipment provided hereunder.

FCC MATTERS – You are solely responsible for compliance with Federal Communication Commission
rules and with the rules and regulations of any other federal, state, or local regulatory agency in
connection with the use of the equipment. Neither NWMC nor any of its employees is an agent or
representative of you in Federal Communication Commission matters or otherwise.