NORTHWESTCELL COVID-19 NOTICE
Dear NorthwestCell customers,
The safety and welfare of you and our staff continue to be our biggest concern as we navigate the impact of the COVID-19 pandemic. At this time, NorthwestCell will provide in office services by appointment only effective Thursday, March 19, 2020, so we can alternate on-site staffing to minimize exposure.
We will continue to assist customers by phone at 1-800-331-6341 or 660-582-3334, or via e-mail at firstname.lastname@example.org between the hours of 10AM and 3PM Mondays, Tuesdays, Thursdays and Fridays. We will not be staffed at this time on Wednesdays, Saturdays or Sundays.
If an appointment is needed, please contact us. Appointments can be made between the hours of 10AM and 2PM on Mondays, Tuesdays, Thursdays and Fridays.
Additionally, the Maryville office will not be accepting in-office payments at this time. Please utilize the following methods to pay your bill:
*You can pay online at http://www.nwmcell.com/manage-my-account
*Pay by Phone: There will be no payment by phone fee.
*Please drop your payment in the secure drop box outside any of our NorthwestCell locations.
*Mail your payment.
COVID-19 is creating many hardships for our customers, and NorthwestCell is committed to providing as much support as possible. To assist in this time of hardship, we are doing the following:
*We are waiving late fees for all customers at this time.
*We are not charging reconnect fees to customers at this time.
*We will not be suspending/disconnecting customers affected by COVID-19 at this time.
Lastly, below are the hours of our agent locations.
Midwest Data Center Tarkio will be open by appointment only from 8AM-12PM and 1PM-5PM.
Midwest Data Center in Mound City is closed to the public until further notice.
New Shopper in Albany will be closed for NorthwestCell business from 3/30/20 to 4/3/20. Payments may be left in dropbox. Normal hours: open to accept payments from 9AM-5PM, all other services will be by appointment only from 10AM-1:30PM Monday, Tuesday, Thursday and Friday.
Northwest Financial Associates in Stanberry will be open for regular business hours.
Oregon Farmers Mutual Telephone will be open for regular business hours.
Rock Port Telephone, Midwest Data Center and Rock Port License office will be closed to the public at the Rock Port location effective Friday 3/20/20 at 4:30PM, and will remain closed until Monday 4/6/20 at 8AM.
Rural Missouri Insurance in Grant City will be open by appointment only from 10AM-2PM and payments may be left in the dropbox.
Tara Wilmes Insurance in Stanberry will be open by appointment only from 9AM-3PM, Mondays, Tuesdays, Thursdays and Fridays; and will be closed on Wednesdays; payments may be left in the dropbox.
Thank you for your cooperation and understanding and please be well.