What is an eSIM?
An eSIM is the embedded digital version of the physical SIM card used in your device. The eSIM functions like a traditional SIM card.
The main benefit of an eSIM for a wireless customer is that it allows for combining multiple phone numbers on a single device. It also allows for more digital experience and flexibility during the activation process. It also provides improved security because it cannot be removed and used in another device, if your device is lost or stolen.
Supported Devices:
iPhone models: iPhone XS, iPhone XS Max, iPhone XR, or later. The iPhone 14 and iPhone 14 Pro models do not have a physical SIM tray and require activation with an eSIM.
Samsung Devices: Galaxy S23, S22, S21, S20 series, Galaxy Z series, Galaxy Note20 series, and A54.
Please visit one of our stores for assistance on activating your device using eSIM. Current NorthwestCell subscribers can also call 1-800-331-6341 to request eSIM activation over a Wi-Fi network. The request must be made by the Account holder, or Authorized User and password for authentication must be provided. The eSIM QR code for activation can then be e-mailed to the address listed on the NorthwestCell account. You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780, or on Samsung here: https://www.samsung.com/sg/support/mobile-devices/galaxy-esim-and-supported-network-carriers/
FAQ:
What is Dual SIM? Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Please visit one of our stores for more information or contact us at 1-800-331-6341 for more information about Dual SIM.
How do I move my phone number from Android to iPhone or iPhone to Android? If you’re switching between device operating systems, please visit one of our stores for assistance, or the Account Holder, or Authorized User can contact us at 1-800-331-6341 and provide their password to gain access to their eSIM QR code, which will be provided via an e-mail set up on the account.
How do I activate an eSIM capable device if I do not have access to a Wi-Fi network? If you do not have a Wi-Fi network, Apple has a new solution to activate your eSIM on the iPhone 14. During the set-up process, you can choose to continue without Wi-Fi. This allows you to set up your new eSIM without Wi-Fi —at no cost to you. Currently, iOS is the only operating system that allows this option. Visit a NorthwestCell location and we will assist in setting up other devices.
Are all NorthwestCell customers able to use an eSIM? Yes, if the device model supports eSIM.
How do I get a NorthwestCell eSIM if I purchase my device directly from Apple or Samsung? For new subscribers, please visit one of our stores for assistance on activating your device using eSIM. Current NorthwestCell subscribers can also call 1-800-331-6341 to request eSIM activation over a Wi-Fi network. The request must be made by the Account holder, or Authorized User and password for authentication must be provided. The eSIM QR code for activation can then be e-mailed to the address listed on the NorthwestCell account.
How do I get a NorthwestCell eSIM if I have a supported device not currently active or supported device with service from another carrier? Please check the iPhone to see if it is unlocked. 1. Go to Settings > General, and tap About. 2. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you do not see that message, contact your current carrier or previous carrier. To see if the Samsung supported device is unlocked, please go to the “software information” page and find “service provider software version”. The display should read XAA at the end of the last slash which denotes that it is an unlocked device. If the device is free from restrictions, please visit one of our stores for assistance or contact us at 1-800-331-6341.
Will activating an eSIM lock my device to NorthwestCell? Your device lock status is not impacted by the use of an eSIM. Please refer to your NorthwestCell service terms and conditions, as well as your device finance agreement, or contact us for assistance.
What should I do if my device is lost or stolen with an active eSIM? If your device with an active eSIM is lost or stolen, please visit one of our stores for assistance or contact us at 1-800-331-6341.
What happens to my cellular plan if I erase my eSIM? If you delete your eSIM, your cellular plan has not been cancelled, and you will continue to be charged for wireless services. Please visit one of our stores for assistance, or the Account Holder, or Authorized User can contact us at 1-800-331-6341 and provide their password to gain access to their eSIM QR code, which will be provided via an e-mail set up on the account. A replacement fee may apply.
Can I still use my NorthwestCell eSIM if I travel internationally? NorthwestCell does offer service in many different countries. Please visit one of our stores for assistance or contact us at 1-800-331-6341 to check international rates for service, and to confirm your account is set up to work internationally.