What is an eSIM?
An eSIM is the embedded digital version of the physical SIM card used in your device. The eSIM functions like a traditional SIM card.
The main benefit of an eSIM for a wireless customer is that it allows for combining multiple phone numbers on a single device. It also allows for a more digital experience and flexibility during the activation process. It also provides improved security because it cannot be removed and used in another device, if your device is lost or stolen.
NorthwestCell is launching eSIM functionality on the iPhone 14 series. If you purchase an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM. Additional iPhone models that support eSIM are the iPhone XS, iPhone XS Max, iPhone XR, or later.
Please visit one of our stores for assistance on activating your iPhone using eSIM. Current NorthwestCell subscribers can also call 1-800-331-6341 to request eSIM activation over a Wi-Fi network. Request must be made by the Account holder, or Authorized User and password for authentication must be provided. The eSIM QR code for activation can then be e-mailed to the e-mail address listed on the NorthwestCell account. You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780
FAQ:
What is Dual SIM? Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Please visit one of our stores for more information or contact us at 1-800-331-6341 for more information about Dual SIM or visit Apple for more information: https://support.apple.com/en-us/HT209044
How do I move my phone number from my Android device to an eSIM on my new iPhone 14? If you’re switching to iPhone, please visit one of our stores for assistance, or the Account Holder, or Authorized User can contact us at 1-800-331-6341 and provide their password to gain access to their eSIM QR code, which will be provided via an e-mail set up on the account.
How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network? If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.
Are all NorthwestCell customers able to use an eSIM on iPhone? Yes, as long as the iPhone model supports eSIM.
How do I get a NorthwestCell eSIM if I purchase my iPhone directly from Apple? For new subscribers, please visit one of our stores for assistance on activating your iPhone using eSIM. Current NorthwestCell subscribers can also call 1-800-331-6341 to request eSIM activation over a Wi-Fi network. Request must be made by the Account holder, or Authorized User and password for authentication must be provided. The eSIM QR code for activation can then be e-mailed to the e-mail address listed on the NorthwestCell account.
How do I get a NorthwestCell eSIM if I have an iPhone not currently active or iPhone with service from another carrier? Please check the iPhone see if it is unlocked. 1. Go to Settings > General, and tap About. 2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your current carrier or previous carrier. If the iPhone is free from SIM restrictions, please visit one of our stores for assistance or contact us at 1-800-331-6341.
Will activating an eSIM lock my iPhone to NorthwestCell? Your device lock status is not impacted by the use of an eSIM. Please refer to your NorthwestCell service terms and conditions, as well as your device finance agreement, or contact us for assistance.
What should I do if my iPhone is lost or stolen with an active eSIM? If your iPhone with an active eSIM is lost or stolen, Please visit one of our stores for assistance or contact us at 1-800-331-6341.
What happens to my cellular plan if I erase my eSIM? If you delete your eSIM, your cellular plan has not been cancelled, and you will continue to be charged for wireless services. Please visit one of our stores for assistance, or the Account Holder, or Authorized User can contact us at 1-800-331-6341 and provide their password to gain access to their eSIM QR code, which will be provided via an e-mail set up on the account. A replacement fee may apply.
Can I still use my NorthwestCell eSIM if I travel internationally? NorthwestCell does not offer International Plans at this time. Please visit https://www.mobal.com/international-cell-phones/ for our International Plan options. You can also visit one of our stores for assistance, or contact us at 1-800-331-6341 to request more information.